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Michael G. Hall
Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. This book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses.
Acerca de Michael G. Hall
MICHAEL G. HALL is professor of history at the University of Texas at Austin, where he has taught since 1959 and served as chairman from 1976 to 1980. He is the editor of Increase Mather’s autobiography and the author of Edward Randolph and the American Colonies, 1676-1703. A graduate of Princeton University (B.A. 1949) and Johns Hopkins University (Ph.D. 1956), he was senior Fulbright lecturer at Quaid-i-Azim University in Islamabad, Pakistan, in 1985. Hall lives in Austin, Texas.
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